RT respond on resolve

Posted by scottk on October 28, 2008 in Sysadmin |

I’d done a search before on switching RT to reply to requestors on resolving a ticket rather than it being a comment and came up blank. Today provided this gem:

In <path-to-your-RT>/share/html/Ticket/Elements/Tabs, search for the
part where it says title => loc('Resolve'), (which, in my code, is
$actions->{'B'}), and change it from Action=Comment to Action=Respond in
the Update.html URL.

Eric Schultz
United Online

In my revision it was actions->{‘G’} line 180 in /opt/rt3/share/html/Ticket/Elements/Tabs

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